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Spark Award

QUALITY CUSTOMER SERVICE SPARKS AWARD WIN FOR EUROPCAR

Europcar UK celebrated last week after winning one of the first ever BAA SPARK awards. Its Gatwick Airport team scooped the Best Customer Service Team – Car Rental.

The SPARK awards were introduced in 2005 by BAA to reward excellence in customer service amongst companies that operate within major UK airports. Customers were asked to nominate a person or team from whom they had received excellent customer service.

The Gatwick Airport team beat off competition from Hertz Glasgow and National Aberdeen.

Marie Barry, managing director at Europcar UK, said: “Customer service is at the heart of everything we do. Being nominated and winning this award is a massive achievement for Europcar UK. We are all extremely pleased with the Gatwick team, and all our airport teams that participated.”

Notes to Editors

About Europcar

Europcar, an international organisation founded in Paris in 1949, is the number one car rental company in Europe.

Europcar UK, based in Hertfordshire, carries out over one million rentals every year through its network of 126 stations situated strategically at airports and cities across England, Wales, Scotland and Northern Ireland.

Europcar UK is committed to delivering bespoke rental solutions to business and leisure customers, offering rental options of one hour to one year, with or without a driver, through its fleet of over 15,000 cars and vans.

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