London, June 2014 – Europcar the leader in car hire services in Europe, is helping customers hiring and driving in Scotland, especially in remote locations with the trial of Roadside Assistance Express. The enhanced version of its existing product aims to get customers back on the road as quickly as possible, if they should experience a breakdown.
Anyone hiring or driving a Europcar vehicle in Scotland can now purchase Roadside Assistance Express. The dedicated phone number escalates their call to initiate the express assistance process. With standard roadside assistance, the customer and the broken down vehicle are taken to the closest Europcar branch by one of its recovery partners. There, the customer is given a replacement vehicle. With the Express service, customers benefit from a replacement vehicle being brought to them, wherever they are.
Ken McCall, Managing Director, Europcar UK Group, says, “We understand that customers driving in Scotland can drive to remote locations, often several hours away from a Europcar branch. The new Roadside Assistance Express service being trialled in Scotland is designed to save customers from having to travel to their replacement vehicle, in the event of a breakdown. Instead, Europcar brings the vehicle to them, allowing travellers to get on with their journey as quickly as possible. This is an optional service, so those customers who want the added peace of mind and convenience can book it along with their vehicle to guarantee a stress-free experience.”
For further press information please contact the Europcar UK Press Office: Dominic Dennis, Madeleine Roles, Ed McCambridge or Wendy Harrison on 020 8977 9132. firstname.lastname@example.org
About Europcar Group:
Europcar is one of the leading mobility players in Europe. Present in over 130 countries, the group provides customers with one of the largest car rental networks through its own operators, franchisees and partnerships. Europcar operates worldwide its own brands Europcar® and InterRent, which is its low cost brand. It also operates the National and Alamo brands in EMEA. The group puts customers at the heart of its mission whether it is innovation or service. All the employees of the group are committed to delivering customer satisfaction. Europcar is actively promoting Corporate and Environmental social responsibility. Europcar has been recognised again in 2012 and for the 4th consecutive year, as the winner of the first World Travel Award and as the World’s Leading Green Transport Solutions Company. Europcar was honoured for the first time in 2012 with the “Europe’s Responsible Tourism Award”. Europcar is owned by Eurazeo, one of the leading listed investment companies in Europe.
For more information: www.europcar.co.uk